Complete support for evolving businesses

Keeping PCs and tablets up and running is becoming more challenging all the time. Growing mobile workforces, device proliferation, budget constraints and the pressure to do more with less makes it harder than ever to keep employees productive. Allocating resources to strategic planning and initiatives is critical to long term success, but most IT departments spend 80% of their time on routine maintenance and support instead of innovation — a fact that hasn’t changed in years.

                                                            • Handling routine support and maintenance                               • Progressing the project backlog
                                                            • Rolling out the next refresh                                                           • Advancing the IT vision
                                                            • Managing end point security                                                         • Collaborating with business partners

The more we rely on technology every day, everywhere — from complex, mission critical data center systems to office PCs and mobile devices — the more you need the right support. Dell has been delivering proactive, automated support in the data center for years and now we are extending this capability to PCs and tablets.

Our support shifts the right amount of support to the experts at Dell — freeing you to conquer the next innovation for
your organization.

Experts
Focus on business outcomes while Dell experts reduce complexity
• 55,000+ support engineers in over 165 countries with broad and deep expertise
• 8,700+ certifications in industry-leading hardware, software and solutions
• Access to consistent, single-source expertise for hardware and software

Insights
Improve performance and stability with deep insights and intelligent data
• Predictive analysis for issue prevention and optimization enabled by SupportAssist
• Personalized relationship with a dedicated Technology Service Manager with deep knowledge of
your business and environment
• Monthly support history and contract renewal reporting

Ease
Increase productivity by shifting tasks to Dell’s always accessible support teams
• 24x7x365 phone support in 55 languages with same or next business day onsite service after
remote diagnosis4
• Collaborative support agreements with over 195 3rd party vendors
• Automated case creation with notification
• Easy, self-service online portal, mobile application and APIs with TechDirect to manage support

ProSupport
Single source for hardware and software support

You need support beyond hardware and want anytime access to advanced technology experts for your hardware and software issues. ProSupport delivers fast response with highly trained engineers available around the clock and around the globe to quickly resolve your issues, so you can maintain a high level of productivity and minimize disruption.

Choose ProSupport for:
• Direct access to ProSupport engineers 24x7x365 around the globe
• Same or next business day onsite parts and labor response after remote diagnosis4
• Monitoring of field service events through our six Command Centers across the globe
• Single source support for hardware and most common third-party software applications issues